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CRM Dilemma

  If you are the one tasked with selecting a best CRM suite for your organization, nobody envies your position. First there are many CRM solutions to consider. Will that be a Saleforce.com, or SAP or Microsoft Dynamics, Sugar CRM or any other new wave packages. Then there is question […]

Future Of CRM -internet Of Things

According to Gartner, The main drivers behind the hot topics in CRM — cloud, social, mobile and big data — are being joined by a fifth driver: the Internet of Things, where sensors connecting things to the Internet create new services previously not thought of.

How to become and SAP Consultant? – Book review

When you start off on an IT career, one of the choices among many is a career as a SAP Application Consultant . If you are visiting this blog, it is very likely that you are either an aspiring SAP consultant with an interest in “How to be a good SAP […]

SAP Mobile Applications – Infograph

As Mobile technologies become ubiquitous, SAP has a planned program to develop mobile applications for Business users for all of their application suites. Here is a snapshot of the development efforts at the beginning of 2013. All data is collated from SAP store.(https://store.sap.com/sap/cpa/ui/resources/store/html/StoreFront.html)

SAP CRM Product Selections Made easy

SAP has many CRM Solutions for different lines of Business, different functions and different Industries. The information about them is available on SAP Website. However, the information is spread across several pages and difficult to comprehend easily as product details keep cross referencing each other. Here is an attempt to […]

SAP CRM Product Selections Made easy

SAP has many CRM Solutions for different lines of Business, different functions and different Industries. The information about them is available on SAP Website. However, the information is spread across several pages and difficult to comprehend easily as product details keep cross referencing each other. Here at Leadconsultant, we thought […]

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Organization Model in SAP CRM Part 3 – Validity Period

Organizations evolve. Their reporting structure may change over time. People Retire. New positions are created. New employees join and take up positions. sales agencies are added and salesmen territories are re-assigned. SAP CRM allows for changes by defining a Validity Period for defined structure. Changes in Organization structure for a future effective […]

Organization Model in SAP CRM Part 4 – Org Determination in Transactions

Organization Model in SAP CRM not only helps in mapping the software representation of the organization hierarchy, but also helps automatically determine the organization a transaction will belong to when properly configured for “Organization Determination Procedure” in Transactions. For example, a new lead transaction for a customer can look up at […]

SAP CRM Real Time Offer Management info-graph

Presenting a right offer at the right time to a customer optimizes the possibility of a sale. Online retailer Amazon.com is a great example where customers are suggested with accessories, related items and items that interest the customers because they bought other similar things in the past or have in their wishlists. […]

How Access Control Engine (ACE) of SAP CRM Works?

The concept of ACTORS is central to the working of Access Control Engine. Actors from both ACCESSEE and the OBJECT being accessed is evaluated by ACE to determine if there is Match and If access can be granted or denied.     https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/4407 https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/7304 https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7361

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How Access Control Engine (ACE) of SAP CRM Works?

The concept of ACTORS is central to the working of Access Control Engine. Actors from both ACCESSEE and the OBJECT being accessed is evaluated by ACE to determine if there is Match and If access can be granted or denied.     https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/4407 https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/7304 https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7361

How CRM Middleware Works – Part 1

CRM Middleware component is a digital conduit that helps connect CRM to other systems that need to interact and synchronize and exchange Data.  The major systems in many implementations that Middleware exchanges Data are SAP ECC , CRM Mobile and Group-ware or Outlook/Lotus Notes integrations. Jump to Part 2  Here is a good link for more detials

SAP Mobile Applications – Infograph

As Mobile technologies become ubiquitous, SAP has a planned program to develop mobile applications for Business users for all of their application suites. Here is a snapshot of the development efforts at the beginning of 2013. All data is collated from SAP store.(https://store.sap.com/sap/cpa/ui/resources/store/html/StoreFront.html)

SAP CRM Marketing Functions

Here is an info-graphic on what SAP CRM marketing offers. The best source is always SAP’s website. But here is an attempt to put it graphically so that the functions can be quickly grasped with an associated graphic instead of words and jargon explaining these functions. Click for bigger picture

How to become and SAP Consultant? – Book review

When you start off on an IT career, one of the choices among many is a career as a SAP Application Consultant . If you are visiting this blog, it is very likely that you are either an aspiring SAP consultant with an interest in “How to be a good SAP […]