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CRM Dilemma

  If you are the one tasked with selecting a best CRM suite for your organization, nobody envies your position. First there are many CRM solutions to consider. Will that be a Saleforce.com, or SAP or Microsoft Dynamics, Sugar CRM or any other new wave packages. Then there is question […]

Future Of CRM -internet Of Things

According to Gartner, The main drivers behind the hot topics in CRM — cloud, social, mobile and big data — are being joined by a fifth driver: the Internet of Things, where sensors connecting things to the Internet create new services previously not thought of.

How to become and SAP Consultant? – Book review

When you start off on an IT career, one of the choices among many is a career as a SAP Application Consultant . If you are visiting this blog, it is very likely that you are either an aspiring SAP consultant with an interest in “How to be a good SAP […]

SAP Mobile Applications – Infograph

As Mobile technologies become ubiquitous, SAP has a planned program to develop mobile applications for Business users for all of their application suites. Here is a snapshot of the development efforts at the beginning of 2013. All data is collated from SAP store.(https://store.sap.com/sap/cpa/ui/resources/store/html/StoreFront.html)

SAP CRM Product Selections Made easy

SAP has many CRM Solutions for different lines of Business, different functions and different Industries. The information about them is available on SAP Website. However, the information is spread across several pages and difficult to comprehend easily as product details keep cross referencing each other. Here is an attempt to […]

What's Rising

B2B Order Management on iPad

B2B order capture processes can be simplified using the new iPad Interface. The main driving forces are Much of the data required in B2B orders can be readily populated by the back-end Systems. Examples are Sold To Customer, Payment terms, etc With the iPad and the new Touch Screen devices becoming more […]

What is Access Control Engine (ACE) in SAP CRM?

What is Access Control Engine in SAP CRM? Consider a Business Partner with the relationships for Sales Representatives established. Now If the organization has a rule that ” A Sales Rep Can ONLY SEE DOCUMENTS RELATED OR CREATED by them. OR May be a rule that A representative CAN ONLY […]

What is Deferred Revenue Recognition?

Revenue is income that a company receives from its normal business activities, usually from the sale of goods and services to customers. Revenue Recognition is an accounting methodology that is used to identify the particular circumstances by which income is recognized as revenue with the accounting records of the recipient. […]

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B2B Order Management on iPad -Concept_1

The big idea here is to get a Zen type, Google-Homepage simplicity to B2B Order Management. My discussions with many a Sales Managers has highlighted the fact that Sales Persons in feild do not like too many clicks Sales Persons do not want too many fields that need to be […]

How Access Control Engine (ACE) of SAP CRM Works?

The concept of ACTORS is central to the working of Access Control Engine. Actors from both ACCESSEE and the OBJECT being accessed is evaluated by ACE to determine if there is Match and If access can be granted or denied.     https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/4407 https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/7304 https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7361

What is Cloud Computing?

We access web Pages stored in remote servers through the internet. Why don’t we extend this paradigm further and access The applications that we need to run, Operating systems that we want, and Computing capacity from the servers that can be hired and used when we need without having to […]

Texts in SAP CRM – Text Determination

There are three Elements to configuring Text in SAP CRM Text Types Text Determination Procedure Access Sequences Text Types are names of the Text containers. SAP CRM supplies an exhaustive set of Text Types but new ones can be defined. These are also associated with “Objects” in CRM like Business […]

SAP CRM Interaction Center infographic

Here is the next one in the series of SAP CRM info-graphics this one for SAP CRM Interaction Center. This can serve as a quick reference for anyone who is looking for all the functionalities offered by this offering OOB (Out Of The Box)