Jan
How Date Management works in SAP CRM – Part 2
In How Date Management works in SAP CRM – Part 1, we looked at the need to configure dates.
Consider a requirement for creating anew set of dates called Evaluation Date and Review Date. The following image lists the requirements and also some steps how this can be achived in SAP CRM.
Jan
How Date Management works in SAP CRM – Part 1
Time and Dates are critical to Business and Business Documents in more ways than one.SAP CRM provides for configuring Dates in Documents in “Date Management”.
SAP CRM comes configured with many Date recording fields that are appropriate for a given document.
However,
What if there is a need to create documents with Different Date Recording Requirements?
What if the users are spread across different Time Zones across the world and the “System Time” and User’s Local Times are different?
What if there are Automation requirements, like for example, setting a Cancellation Date 2 months from Released Date?
All these and other details of SAP CRM date Management will be coming up in next few posts.
Dec
SAP CRM Transactions and Tables – Cheatsheet
Here is a Cheat sheet of commonly used SAP CRM Transactions and Tables. This may not contain all the necessary ones and different modules may have different emphasis. However, this can serve as a starting point and there is some space for adding your own Transactions and Tables.
You can also download a copy of this PDF
Nov
What is Cloud Computing 2.0?
With Web2.0, the static web added Social applications.
Cloud Computing itself evolved with various models. IaaS,Paas and SaaS. While this hype about different cloud models is settling down, many silicon valley start-ups are gearing up for the Cloud 2.0. The shape of the service models, details of which service models fit which businesses, what innovations are waiting to happen, and who will be front-runners; only future will tell.
Question is what is changing for applications like CRM? Well SAP CRM is hard at work integrating Social Media data into its applications according to Joydip Das, VP Product Management-SaaS/Cloud Solutions for Lines-of-Business,SAP. SAP is already leader in ERP and CRM. This provides for a lot of ‘Structured Data’ being available for Businesses. However, emerging Social-Web trends are forcing people that run the day-to-day business to tap into ever-valuable ‘Unstructured Data’. By Providing applications to seamlessly integrate social aspects of data, Business information can be made more immediate, relevant and contextual. Business execution has one more element that needs to be considered..that is social sentiment!
Here is the link to video of Panel Discussion on Cloud 2.0 that was hosted by PAN NIT-IIT Alumni Network Meet (Nov 9 2011) in Silicon Valley.
Panel Members:
Joydip Das(VP Product Management-SaaS/Cloud Solutions for Lines-of-Business,SAP)
Gaurav Manglik(CEO, Osmosix)
Prathap Dendi(VP, Electric Cloud)
Partha Ramachandran(Head of Product Management, Nutanix)
Sridhar Muppalla(Moderator & NIT Brand Ambassador)
Cloud Computing 2.0 Panel Discussion Video
http://www.youtube.com/
Also Here is an info-graphic link that has more details on Social CRM.New one on 2012
Nov
How Alerts work in SAP CRM? – Part 2
In the Part-1 of this post we looked at the reason and purpose of Alerts. In this post we will look into how Alerts are Configured in SAP CRM. This post focuses on what are the components of an Alerts. The next post will discuss how and when these alerts can be triggered.
Sep
How Alerts work in SAP CRM? – Part 1
Responding to a Business Critical situation is important. However, it is also important to know about a critical situation as soon as it arises in a system.
Alert Functions in SAP CRM can monitor for a pre-defined Critical situation as they occur in system and send intimation to responsible recipients.
Examples: Sales needs to monitor Returns Orders with specific Reason Code. An alert can be created when this reason code is entered in the transaction and sent to customer service agents, so that any connected customer satisfaction issues can be immediately addressed.
Aug
How CRM Middleware Works – Part 2
Here is an example showing how SAP CRM Middleware Replicates a Customer that is created in SAP ECC.
Apr
How CRM Middleware Works – Part 1
CRM Middleware component is a digital conduit that helps connect CRM to other systems that need to interact and synchronize and exchange Data. The major systems in many implementations that Middleware exchanges Data are SAP ECC , CRM Mobile and Group-ware or Outlook/Lotus Notes integrations.
Mar
How much does an SAP consultant make?
How much does an SAP consultant make?
Typical consultant answer for this could be “It Depends”. Yes, it does vary with experience, the skill set, specializations within modules of SAP. Here below is a link to an info-graphic on SAP Salary Survey from ERP Executive Magazine.
Link To: SAP Salary Survey from ERP Executive Magazine
Mar
SAP CRM Trade Promotions Management Infographic
Here is the last in the series of Info-graphics that help to quickly know different functions that are offered. The best source for detailed information is SAP website.